miiu

currently, we only ship to these regions supported by our courier :

United States (excluding Puerto Rico), Canada, United Kingdom, Philippines, Thailand, Malaysia, Singapore, Indonesia, Taiwan, Hong Kong, Japan, South Korea, Vietnam, Australia, New Zealand, Mexico, Saudi Arabia, Brazil, Germany, France, Netherlands, Belgium, Austria, Ireland, Sweden, Denmark, Finland, Luxembourg

please contact us before ordering if you live in a remote or hard to access area so we can confirm shipping availability

shipping usually takes an average of 9 days to arrive after the order has been dispatched, ranging from 3-15 days depending on the proximity of your destination

shipping times may be affected by global affairs, public holidays, or unforeseen courier delays

if you have ordered a packing video, it may take longer to arrive for us to ensure you receive a high quality video

due to recent customs and tariff-related changes, international shipping costs to the US have increased across many courier services. these changes affect how parcels are processed and charged upon entry into the us and are outside of our control.

as a result, US orders are shipped DDU (delivery duties unpaid). this means that customs duties, taxes, or courier handling fees are charged by the courier upon delivery and are the responsibility of the recipient.

we have absorbed as much of the increase as possible to keep pricing fair, but these charges vary by destination and courier and cannot be predicted in advance.

once your order has been shipped, a confirmation email with tracking details will be sent to the email address used at checkout. please allow some time for tracking updates to appear after dispatch

for any questions, order updates, or support, feel free to reach out to us on tiktok or instagram at @miiugifts.

you may also contact us via email at themiiugiftstore@gmail.com.

we’ll do our best to reply as soon as possible 🤍

by placing an order with us, you agree to all the following terms. all items are curated surprise products, and item selection varies between orders. due to the surprise nature of lucky scoops and gacha-style items, all sales are final once an order has been processed or shipped and are non-refundable and non-returnable. we are unable to guarantee specific items unless explicitly stated. any preferences shared will be considered but are not guaranteed.

shipping times and fees may vary based on destination, parcel size, and courier conditions. estimated delivery dates are provided as a guideline only and do not account for delays caused by the courier, customs clearance, inspections, weather conditions, or other unforeseen transit issues. such delays are outside of our control and do not constitute grounds for a refund or chargeback.

all orders are shipped DDU (delivery duties unpaid). this means that any customs duties, taxes, courier handling fees, or partial payments required by the destination country or courier are the responsibility of the recipient. if a customer refuses to pay the required charges, misses delivery attempts, or the parcel is returned, abandoned, or destroyed by the courier or customs authority, the order will be considered fulfilled. in such cases: shipping fees are non-refundable, the cost of goods is non-refundable, return shipping fees (if charged) are not covered, and no replacements or reshipments will be issued. by placing an order, customers acknowledge and accept responsibility for all applicable import charges and the risks associated with refusing delivery.

once parcels are handed over to the courier, they are under the carrier's responsibility. we're unfortunately unable to provide refunds or reimbursements for loss, theft, damage or delays that occur during transit.